Frequently Asked Questions

PATRICKS started as a high-end barbershop in Bondi back in 2005. Every day, we were using the best styling products we could get our hands on, but they didn't perform the way we wanted them to. Weak hold, cheap fragrances, packaging that looked bad and performed worse. And absolutely nothing in them that helped guys keep their hair.

Eventually, we got frustrated enough to do something about it.

We got on a plane to Miami and convinced one of the best cosmetic laboratories in the world to help us develop the kind of products we wished existed. And we had the perfect place to test them – the barbershop. Every week, we tested prototypes on 300–500 guys, listened to their feedback and refined them until they were as good as they could be.

What started with our range of stylers in 2014 has slowly evolved into more than 20 products spanning hair care, skin care and supplements, now shipped to more than 50 countries around the world.

Along the way, we've partnered with Formula 1 teams, won international awards, and built a reputation for only releasing a product when it's absolutely perfect.

PATRICKS was founded by husband-and-wife team Patrick and Aimee Kidd, who set out to create the best skin care and hair care on the planet.

Yes, we never start with a price point in mind for our products, we use the best ingredients we can get our hands on with a focus on results.

You can shop PATRICKS directly on our website or find our products at a selection of premium retailers around the world.

The majority of our skin care and hair care are manufactured at labs around the USA, however SF1 Sea Salt Foam and HP1 Ultra Matte Hair Powder are manufactured in Australia.

Either email us on vip@patricks.com.au or DM us on Instagram.

We're obsessed with making everything better. Better formulas. Better ingredients. Better design. Better packaging. Better customer service.

We spend years developing every product, working with world-class laboratories and refining each formula through hundreds of rounds of real-world testing before it's released. If we can't make a product better than anything else out there, we don't make it.

All of our shampoos are designed to prevent thinning hair. For mild to moderate thinning use SH1, for more advanced thinning use SH Plus, and if you've got thicker hair, use SH2

The difference is based on your hair type and the level of active ingredients. For thin hair we have SH1 for guys experiencing mild to moderate hair loss, with SH Plus packing in higher concentrations of active ingredients for more advanced thinning. SH2 is designed for guys with thicker hair but still contains the exact same active ingredients as SH1 because prevention is better than cure.

Yes, all our hair loss products contain ingredients designed to improve scalp and hair health at the same time as slowing hair loss, promoting hair growth and increasing hair density.

Most of our active ingredients are clinically proven to see results in the 3-4 month range. Individual results will depend on your genetics and how advanced your thinning is.

Yes, all our anti-hair loss products can be used alongside traditional prescription treatments like Minoxidil or Finasteride.

For a more traditional styling product, M1 is designed for thinner hair, with a lighter hold. Both HP1 Hair Powder and SF1 Sea Salt Foam can also be used on thin hair to add volume and texture while retaining an ultra matte finish.

The naming codes for our stylers contain both numbers and letters. The letter is either S for a Shine Finish, M for a Matte Finish, or FM for a Fu<king Matte Finish. The number depends on the level of hold. 1 for light, 2 for medium and 3 for strong. This system will help you choose the styler that's right for you.

3-4 times a week is the minimum you should be washing your hair but for the best anti-hair loss results, our shampoos are gentle enough to be used daily.

If there's one thing we love, it's customers seeing results. That's why we've designed our Loyalty Program to make it easier for you to keep seeing them. By joining, you'll earn points on every purchase, including subscriptions, which you can use for discounts on future orders. Plus, the more you spend, the higher you'll climb our loyalty tiers, granting you access to better and better rewards like early access to sales and new releases, free shipping, Test Pilot access, gifts and more. You can create an account by clicking 'Account' in the drop down menu on our website.

No, it’s free and always will be.

The loyalty tiers are based on your 12 month spend with us – the higher you go, the better the rewards you can get – a welcome gift, bonus points for orders over $200+, and even early access to our newest releases, plus Test Pilot access.

As soon as you meet the spend threshold in the last 12 months your account will be automatically updated.

Every dollar you spend with PATRICKS adds a point to your balance. There are also bonus points to earn through activities like following us on Instagram, subscribing to our YouTube channel, or even having your birthday. Simply go to the loyalty page and scroll down to the 'Other Ways To Earn Points' section to access these bonus points.

Redeeming points is easy. You can choose from 200 Points = $10, 500 Points = $25, 1000 Points = $50, 2000 Points = $100 or 5000 Points = $250. You can redeem it in your account if you like, but the easiest way is to claim it at checkout when you're making a purchase.

Your points last for a whole year, and every time you redeem, we’ll take your oldest points first. Your tier status is based on a rolling 12 month spend. If you don't meet the spend threshold in the last 12 months, you'll drop down to - even if you don’t place an order for a while, you’ll pick up right where you left off.

Points are automatically allocated to your account every time you order.

Yes, as soon as you open your loyalty account it will link with every purchase you've made with the same email address. If you've ordered in the past with other email addresses, email vip@patricks.com.au and the team will be able to link your points.

Clicking 'account' in the drop down menu on the website will take you to your account where you can see your points balance, available rewards and discounts and current tier.

No, every dollar spent earns points.

If you're issued a refund, the equivalent amount of points will be deducted from your loyalty balance.

Yes, every order earns loyalty points and when your auto re-order renews your points will be automatically added to your account.

Zuckerberg is probably at it again – give our 24-hour concierge an email at vip@patricks.com.au and they’ll get back to you as soon as possible.

You don't need to do anything! If you are already a subscriber we have merged your account and even backdated your points.

Yes. If it hasn't been shipped we can edit your order free of charge. If it's already been shipped there may be a small return shipping + restocking fee but drop vip@patricks.com.au a note and the team will sort you out.

Someone probably stole it for themselves – and we can't blame them. Just drop vip@patricks.com.au a note and they'll get the missing item sent out ASAP. Apologies for the delay.

Yes, just search 'gift card' on our website.

Officially, Visa, Mastercard, AMEX and PayPal plus Afterpay and Klarna. Although if you DM Patrick, you never know what he might accept.

Double check you're using an approved payment method, we accept Visa, Mastercard, AMEX and PayPal plus Afterpay and Klarna.

Around 90% of our customer base is men however our products work for everyone. Our anti-hair loss range may be less effective in women as one of its primary functions is blocking DHT which is the hormone responsible for male pattern baldness. However, it will still promote growth and increase density.

Absolutely!

Yes, Patrick's kids use them all the time.

We design all our products with sensitive skin in mind, however, it is always a good idea to test a small area of your skin first if sensitive skin is something you deal with.

Yes, all our products can be used every day and we recommend this for maximum results.

No. All PATRICKS products are cruelty-free and we do not test on animals.

The vast majority of our products do not contain any gluten-containing ingredients. However, as our manufacturing facilities may also handle gluten-containing ingredients, we do not make a gluten-free claim.

Yes, all PATRICKS Products are vegan.

PATRICKS Products are recyclable in your household recycling, however we always recommend checking your local regulations to make sure.

We use natural ingredients where possible however some of our clinically proven ingredients are lab-synthesised - we follow all TGA, EU and FDA guidance and regulations on ingredients.

Some do, it's best to check the ingredient list of the product you're looking at.

None of our deodorants contain aluminium.

Proudly, no. Antiperspirants work by blocking your pores with aluminium and stopping your body's natural processes. We use ingredients that neutralise the odour-causing bacteria instead. We also include ingredients that absorb sweat to keep you dry/comfortable all day long.

Shampoos in the shower, deodorant in your gym bag, you get the picture. The only thing we'd recommend is avoiding high heat.

Most guys tell us that with daily use they get around six months out of 1 tube. Our deodorant is concentrated so one swipe up and one swipe down is all you need.

It varies a little by product, but the majority of products are around 12-18 months after opening.

Yes, If there's not a specific expiration date, there will be a symbol on the packaging with how many months the products lasts after opening.

A full ingredient list is located on the product page for every product - if you need more info our concierge team are happy to help, just email vip@patricks.com.au and they'll point you in the right direction.

We offer a 20% off code for guys who refer a friend. Simply log into your Loyalty Account and scroll down to the 'Other Ways To Earn Points' section and click on 'Refer A Friend'. You can either send them an email or copy a link. As soon as they complete a valid purchase, your 20% off referral code will be added to your loyalty account.

You'll receive an email once they make a purchase and the discount code will show up in your loyalty account.

Unfortunately only one referral code can be used per order.

You can refer as many friends as you like however the system will limit you to 5 referral codes per 12 months.

Dammit, you've found the loophole in our system. Shhh, don't tell anyone.

Yes, as long as your friend places a valid order the code will appear in your account.

Unfortunately we need the order number and email address to refund back to the original card that was used to make the purchase.

We offer a 30 day returns policy however if it has already been shipped we do charge a small return shipping + processing fee based on the costs we incur from the warehouse.

Just email vip@patricks.com.au.

We refund back to the original card used for the purchase so as soon as your bank processes it, the money will hit your account.

Yes, we offer express shipping and for some suburbs we also offer same day shipping - if eligible this option will show up at checkout.

Yes, free shipping is available with purchases over AUD$100.

Shipping costs are calculated at checkout based on your delivery address, postcode and selected shipping method.

Most of our shipping partners take a photo on delivery – check your tracking information to try and help locate it, if this doesn't work, email vip@patricks.com.au and we'll look into it ASAP.

For standard shipping we aim to process in 1-2 days - the delivery time can vary depending on the time of year and we'll send you tracking updates from our shipping partners so you can get a more accurate idea. For express shipping we usually process same day.

We have 3 main warehouses - one in the USA, one in the UK and one in Australia.

We ship to most countries, however there are a few countries we can't easily ship to due to local duties and tariffs – if you encounter an error at checkout email vip@patricks.com.au and we'll see what we can do.

We send out tracking information as soon as the order is despatched. If you haven't received your tracking information, either check your spam or drop us an email.

Get a guard dog. Preferably a German Shepherd. In the meantime drop us an email and we'll look into it for you.

Usually within 1-2 days after ordering and we send out tracking information as soon as it's on its way.

Yes, we offer international shipping to most countries however there are a few we can't ship to due to import + duty laws – if you encounter an error at checkout drop us a note and we'll see what we can do.

Most times of the year we'd expect 3-4 days tops (less if you live in metro areas) however during peak periods like Black Friday and Christmas it can take a little longer - check your tracking info for a more accurate delivery time.

If your skin tends towards being oily, use SL1. If it tends towards being dry, AM1 is for you. If your skin is more neutral you can use AM1 in winter and SL1 in summer.

Daily, post-shower.

You definitely can however our skin care is designed to be concentrated and once daily is all you need.

Yes. The cleanser removes impurities without stripping moisture while the moisturizer helps hydrate, strengthen the skin's barrier and brighten your complexion for more even skin tone.

SL1 is for oily skin and focuses on hydrating without oiliness. AM1 is more for dry skin and focuses on deep hydration with anti-aging ingredients to fight fine lines and wrinkles.

For the face, scrub with FS1, wash with FW1, then moisturise with either SL1 if you have oily skin or AM1 if you have dry skin.

For the body, our BW1 All-In-One Body and Face Wash plus our ND1 Zero Aluminium Deodorant is the best place to start.

Auto re-order is the best way to get your hands on PATRICKS Products. Get 10% off every order, free shipping no matter the order size, and earn PATRICKS Loyalty Points on every order. You can cancel, skip, change your address, or modify your items at any time. Make sure you never run out again and sign up today.

Yes, just log into your PATRICKS Loyalty Account to see and modify your subscriptions. Alternatively, drop vip@patricks.com.au a note and the team will sort you out.

Yes, 10% off every order plus free shipping with no minimum order size.

Head to our website and either click the little person icon in the top right corner or 'account' in the drop down menu. Then scroll down to the subscriptions section and you'll be able to modify any of your subscription orders.

Easy, just drop vip@patricks.com.au a note and they'll sort you out.

Cancel, modify or skip at any time.